What would be more realistic for too many shops today would be, "Hey, we promised this one by the end of the week and we haven't touched it all month. He's going to call again later this morning. What excuses have we already used with this guy??"

Or worse, "Hey, we're out of that aluminum sheet we told this guy we use for door panels. Do we still have that cardboard box the big furnace filters were packaged in??"