Originally Posted by Itoldyouso
I had the same experience with a SnapOn dealer. I had a 3/8 rachet that would slip when tightening a bolt, something worn inside. So I tracked down a SnapOn truck in the industrial area and the SnapOn guy told me he would not replace it. WHAT??? I THOUGHT SNAPON HAD A LIFETIME WARRANTY???????? After some arguing on my part he agreed to put a kit inside to fix it. He did, but it still slipped, so I tossed it out so I wouldn't be tempted to use it and bust my knuckles.
Conversely, I have never had Sears turn me away on any tool, even ones I have broken through overuse.
Don