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Thread: F100 CENTRAL....Just venting,
          
   
   

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  1. 08-25-2010 10:50 AM #1
    HWORRELL's Avatar
    HWORRELL
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    F100 CENTRAL....Just venting,

     



    Ordered front disk brake kit & master/booster kit for customers 55 F100 on 08/16/2010. Parts finally showed up on 08/24/2010 BUT kit was missing 1 caliper mounting bolt & bushing,no biggey, then I discover that they forgot to send the kit for the master/booster that allows you to use the stock clutch setup.
    I called them and explained the situation.After they called me back they said they would send it out regular freight ????? I ask about overnight and they tell me that would be $40 bucks ???????????????? They then said they would send it 2 day for free ...............ARGHHHHHHHHHHHHHHHHHH. Guess I'm stuck till Monday as I know good and well that it won't arrive on Friday with enough time for me to finish it. Looks like a lift will be tied up for an extra 4 days and I'll have to listen to a customer that wants his truck back. Thanks folks @ F100 Central. seems to me you need some better control on your order process.
    Oh just to let you know my order invoice shows that I did order and pay the extra $60 bucks for the standard trans kit.
    Guess I now know better than to order from them again.
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  3. 08-25-2010 03:21 PM #2
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    That's what separates companies with so-so customer service policies and those that will do whatever it takes to make things right, especially if it is THEIR SCREWUP. The older I get the more willing I am to let companies know if I am pleased or displeased.........they need to know.

    Don
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  4. 08-25-2010 03:23 PM #3
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    Hey Don, I'm pretty certain that they know how unhappy I am.
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  5. 08-25-2010 05:16 PM #4
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    And it's stories like this that will ensure that other folks will shop elsewhere.
    Ken Thomas
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  6. 08-25-2010 05:31 PM #5
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    did barb ever get her caddy stuff ?
    iv`e used up all my sick days at work .. can i call in dead ?
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  7. 08-25-2010 06:03 PM #6
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    Quote Originally Posted by HWORRELL View Post
    Hey Don, I'm pretty certain that they know how unhappy I am.
    So how about sharing the name of this wonderful company?...
    Or did I miss it?
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  8. 08-25-2010 06:53 PM #7
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    Quote Originally Posted by 34_40 View Post
    So how about sharing the name of this wonderful company?...
    Or did I miss it?
    You just missed it Mike..... it's F100 Central...
    "It is not much good thinking of a thing unless you think it out." - H.G. Wells
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  9. 08-25-2010 10:20 PM #8
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    yes i did hoss. with a apology. thanks for asking.
    BARB

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  10. 08-26-2010 12:28 PM #9
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    Thanks Rand. Can't see the forest for the tree!
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