Thread: F100 CENTRAL....Just venting,
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08-25-2010 10:50 AM #1
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F100 CENTRAL....Just venting,
Ordered front disk brake kit & master/booster kit for customers 55 F100 on 08/16/2010. Parts finally showed up on 08/24/2010 BUT kit was missing 1 caliper mounting bolt & bushing,no biggey, then I discover that they forgot to send the kit for the master/booster that allows you to use the stock clutch setup.
I called them and explained the situation.After they called me back they said they would send it out regular freight ????? I ask about overnight and they tell me that would be $40 bucks ???????????????? They then said they would send it 2 day for free ...............ARGHHHHHHHHHHHHHHHHHH. Guess I'm stuck till Monday as I know good and well that it won't arrive on Friday with enough time for me to finish it. Looks like a lift will be tied up for an extra 4 days and I'll have to listen to a customer that wants his truck back. Thanks folks @ F100 Central. seems to me you need some better control on your order process.
Oh just to let you know my order invoice shows that I did order and pay the extra $60 bucks for the standard trans kit.
Guess I now know better than to order from them again.
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08-25-2010 03:21 PM #2
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That's what separates companies with so-so customer service policies and those that will do whatever it takes to make things right, especially if it is THEIR SCREWUP. The older I get the more willing I am to let companies know if I am pleased or displeased.........they need to know.
Don
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08-25-2010 03:23 PM #3
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Hey Don, I'm pretty certain that they know how unhappy I am.
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08-25-2010 05:16 PM #4
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And it's stories like this that will ensure that other folks will shop elsewhere.Ken Thomas
NoT FaDe AwaY and the music didn't die
The simplest road is usually the last one sought
Wild Willie & AA/FA's The greatest show in drag racing
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08-25-2010 05:31 PM #5
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did barb ever get her caddy stuff ?iv`e used up all my sick days at work .. can i call in dead ?
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08-25-2010 06:03 PM #6
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So how about sharing the name of this wonderful company?...
Originally Posted by HWORRELL
Hey Don, I'm pretty certain that they know how unhappy I am.
Or did I miss it?
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08-25-2010 06:53 PM #7
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You just missed it Mike..... Originally Posted by 34_40
So how about sharing the name of this wonderful company?...
Or did I miss it?
it's F100 Central...
"It is not much good thinking of a thing unless you think it out." - H.G. Wells
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08-25-2010 10:20 PM #8
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yes i did hoss. with a apology. thanks for asking.BARB
LET THE FUN BEGIN
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08-26-2010 12:28 PM #9
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Thanks Rand. Can't see the forest for the tree!
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