Thread: Tracking a UPS order

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Originally Posted by Mike52

You already knew the answer to your own question?

Not really.UPS's standard are far ahead of costs.Two examples are 2.5 minutes per stop and 1500 packages unloaded by hand per truck.That is a teamster's agreed contact.Volume vs costs given Roch's volume it is more I think a matter of UPS being too big missing opportunities to save money.

With a background from UPS,Burlington Air, and Emery Air,I have seen a difference in customer service.In fact I was on a rotation to be on call for customer concerns on wkends.In that regard UPS was dead last.

[QUOTE=1gary;444508

With a background from UPS,Burlington Air, and Emery Air,I have seen a difference in customer service.In fact I was on a rotation to be on call for customer concerns on wkends.In that regard UPS was dead last.[/QUOTE]

Maybe that's true in YOUR AREA, however out here in my area, I would rank UPS #1 in delivery and customer service!!!! again, what's true in one area is not necessarily an accurate reflection of the entire company. Understanding or even fathoming the entire logistics nightmare of a company like UPS is way beyond me... Without actually being there to see and understand how every terminal effects the operation of the overall company, IMO finger pointing and saying how things should be done is nothing more then a guess...or just another chance to join the bandwagon of people who would fix everything overnight if they were in charge!!!!!!! As I said, as an outsider everyone else's job looks so easy!