Wow, and so well written and polite,thanks. Interesting that reading your post made me remember a heated discussion I had over the phone with a rep from the guy from the broadband supplier about my computer. The guy couldn't or wouldn't accecpt that me and almost every other person he spoke to just didn't have the same knowledge and ability to sort out the issue on the computer so talked down at me as if I was retarded. But what you have written is something we all should stop and take time to have a think about, so thanks.