I have no idea where you guys are buying your tools at, but I've had the same Snap-on Dealer calling on me for 25 years. He's never forced me to buy a thing, but has always gone out of his way to get me just what I need for specialized tools and never given me a moments grief about replacing broken or defective tools. Better know exactly what you need when you go to Sears and by the Craftsman stuff cuz it's a cinch the brainless twit at the cash register is totally clueless on offering any sort of good advice!!!!!