Thread: Best brand of tools for the price?

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Originally Posted by Matt167

It would be nice if the dealers were not in buisnuess w/ themselves ( the dealer owns the truck and stuff, gets profits directly ), then they wouldn't be so worried about profit margins. if Snap on corporation owned the trucks and had the dealers as employees and not as there own seperate company, giving out new tools on warranty wouldn't have an adverse effect on there income.

I seriously doubt an employee selling tools in a company owned truck would give the same amount of effort and customer service to the business as the man who has to put up the bucks for a franchise!!!! A tool truck franchise, just like any other small business, has both good and bad points. Any small business requires a lot of extra effort from the owner/operator that very few employees not responsible for the financial well being of the company would ever be willing to put into the job!!!!!

Originally Posted by Dave Severson

I seriously doubt an employee selling tools in a company owned truck would give the same amount of effort and customer service to the business as the man who has to put up the bucks for a franchise!!!! A tool truck franchise, just like any other small business, has both good and bad points. Any small business requires a lot of extra effort from the owner/operator that very few employees not responsible for the financial well being of the company would ever be willing to put into the job!!!!!

yup.. theres always too sides.. I know that tool trucks being franchised is a goos thing, because it allows the small buisnuess man, to not be overrun by corporations because they are backed by a corporate franchise. But you can get somone as a dealer that is over worried about profit margins and deny warranty claims... there is good and bad, as with anything

Regarding the Snap On warranty, the guy on the truck does not eat the cost of the tools that are warranted. Snap On gives him credit for the part exchanged so he is clean. The truck guy can lose if he replaces a part that is not warranted...he sends the part back to S.O. and they deny the warranty.

Some scumbags buy really worn out Snap On stuff at junk sales and then try to trade them out on the truck. I have found that, if you are a regular customer, the dealer has no problem with the warranty stuff....if all you are is a warranty nerd, he has a problem.

I switched to Snap On about 1996 (from Crapsman). The difference is amazing. What I like about Snap On versus the home improvement stores is that Snap On has an entire line...not just wrenches, sockets, pliers, and screwdrivers. I have Snap On impacts, torque wrenches, freon scales, ....even Snap On pajamas!! Great stuff but pricey....their prices have increased significantly in the last five years. However, for a lot of stuff, we win on their warranty....a set of wire cutters (politically correct term for dykes) lasts about 4 months before they get dull. We have 8 pair that get swapped out on a rotating basis....a new and sharp pair every 4 months for free isnt bad.

mike in tucson

After thinking about this thread a bit I've come up with a conclusion:

The best tool for each person IS WHAT HE CAN AFFORD TO DO WHAT HE HAS TO DO and without sacrificing the needs of his family, himself or, in today's world, his credit rating. I have more and better tools then I need at my time and situation in life - but I own every one of them and most have been well used over the years. Would I like more tools - yep, but will now buy them only if needed (Which is why I have over $100 worth of gift certs from Lowes and Home Depot left from last Christmas - and the fact that many of their tools are now Chinese junk)