I've been a satisfied Summit customer for years, but just now have a real headache. The Reader's Digest version:

ordered a 383 and700R4 and they sent me a non-lockup torque converter with too high a stall for the application. The extra stall would have been irritating in stop and go traffic, but I could have lived with it. That it doesn't lock up is a HUGE problem. Then they shipped out a second non-lockup converter, but a bit of paranoia an my part allowed me to catch that before it got installed, and I have a third (correct) converter on its way. It took four talks with their techs to straighten it out, and it almost seems as if the only reason I got it straight, is that I finally figured out the right questions to ask.

In retrospect, seems that the first tech should have immediately checked if the converter was lockup. Hindsight is what?

Anyway, is Summit's tech support not what it used to be? Anyone else having similar issues?